The 2014 FIFA World Cup will be held in …

Marthinus van Schalkwyk has been the minister of this department since 2001:

A gathering of heads of state or heads of government is called a …

The attraction sector in tourism includes careers such as entertainment manager, gaming operator and …

A 65-year-old couple from Cape Town enjoys seaside holidays in Durban. They belong to the … segment of the Domestic Tourism Growth Strategy (DTGS).

The following event in 2013 had a positive effect on domestic tourism in South Africa:

Tourists who stay at an FTTSA certified establishment are assured that:

1. Their visit benefits local communities.
2. Business profits are guaranteed to increase significantly.
3. The business is operated ethically.
4. The business is operated in a socially and environmentally responsible manner.

Heritage tourism can include …

The explanation of symbols found on a map is known as …

The line of latitude that divides the earth into the Northern and Southern Hemispheres:

The type of aircraft indicated on a flight schedule informs the passenger of the …

This is a common symptom of jet lag:

This European country does NOT use the euro as their unit of currency:

The 1% levy collected from tourism businesses by TOMSA is used to …

A method used by tourism businesses to address their marketing objectives is a marketing …

The … market is the core market that forms the basis on which tourism growth in a country is built.

The category of tourist that is classified as part of MICE tourism:

Excellent customer service in the tourism industry is acknowledged by the … Awards.

This type of technology CANNOT be used to make a payment:

In 2012 this event impacted NEGATIVELY on the image of South Africa as a potential inbound tourism destination:

The process of changing money from one currency to another

The currency code for South Africa's unit of currency

The change in the value of a currency from one day to the next

The value of one currency in comparison with another currency

The total value of goods and services produced in a country over one year

The colourful houses of the Bo-Kaap are associated with the (Greek/Malay) people.

Beadwork and clothing are examples of tourism (products/ services).

Batho Pele is a phrase meaning (people first/proudly South African).

The size of the environmental impact of tourism on business operations is known as its (carbon footprint/carbon copy).

Xenophobic violence is an example of a (political situation/ natural occurrence).

Scribe: 

Leader:

Clarifier

Gatekeeper

Harmoniser:

1.5.1

1.5.2

1.5.3

1.5.4

1.5.5

Identify the product offered in CARTOON A.

(a) Identify the quality of the service offered to the customer in CARTOON A.

(b) Give TWO reasons to substantiate your answer to (a) above.

a) Explain TWO ways in which poor customer service in CARTOON B will impact negatively on South Africa's gross domestic product (GDP).

(b) Recommend TWO steps that the manager of EZEE Airlines can implement to improve customer service.

Apart from the two economic objectives mentioned in the extract above, state the main aim of the Tourism White Paper.

Study the economic objectives of the Tourism White Paper (4 x 2 marks each)

(a)(i) Name ONE initiative/campaign introduced by the NDT that addresses this objective.

(ii) Explain how the initiative/campaign that you named in the (i) above addresses the objective.

(b)(i) Name ONE initiative introduced by the NDT  that addresses the objective 'to optimise (make the best use of) opportunities for SMMEs, specifically for emerging entrepreneurs'.

 (ii) Explain how the initiative/campaign that you named in (i) above addresses the objective.

State THREE indicators used in the BBBEE scorecard to measure transformation within the tourism sector.

Name TWO main duties of a porter.

State TWO working conditions of a porter at the Beacon Star Hotel.

Name TWO characteristics of a good porter.

Explain TWO benefits offered by the Beacon Star Hotel.

Match each of the underlined terms or phrases in the extract above with the THREE pillars of responsible and sustainable tourism.

a) Do you think PHASA is protecting our wildlife?

b) Give ONE reason for your answer to (a) above

Suggest ONE way in which legal hunting in South Africa can uplift a community.

Recommend ONE method to stop rhino poaching in South Africa.

Give TWO reasons why the black wildebeest is more expensive to hunt than the other animals in the table above.

What does the acronym CITES stand for?

Discuss ONE way in which CITES is contributing to the protection of our rhino species.

Choose the most suitable property for adventure tourism and give ONE reason for your choice.

Identify the advertisement which offers marine tourism potential. Give ONE reason for your choice.

Give ONE possible reason why the entrepreneur wants to purchase an established tourism business.

Give ONE reason why the phrase 'direct access to private beach' would appeal to the well-off-homely-couple market segment.

Refer to ADVERTISEMENT A on the Dullstroom property.

Study the SWOT analysis below and complete the table by giving ONE example each at (a) and (b).

Identify THREE cultural aspects in the photograph that tourists can experience at Siyanamukela Cultural Village.

Discuss ONE way in which Siyanamukela Cultural Village contributes to making South Africa a destination of choice.

Name the line of longitude at A in the illustration above.

Comment on why the shape of this line is different from the shape of the other lines of longitude.

Identify the practice illustrated by the cartoon above.

Name ONE positive impact this practice has on a country's tourism industry.

Calculate the departure time and day or date from OR Tambo International Airport. (Ignore DST.)

Name the travel-related condition that the couple may experience on arrival in Rio de Janeiro.

The next leg of the couple's journey will be New York. They will arrive in New York at 08:00 on 30 June. On arrival they will call their children in South Africa.

NOTE: New York is practising DST.

Calculate the time and date the children will receive the call in South Africa.

Calculate how much they will receive in British pounds for their R21 500.

A German tourist searched the Internet for the price of a return air ticket from Frankfurt to Johannesburg on South African Airways (SAA).

(a) Using the exchange rate of 1 euro = R10,56, convert the price of the air ticket into rand.

(b) What does the plus sign (+) in front of the arrival time indicate?

Match FIVE global events and political situations in the list above with the date lines in the graph. Write only the letter (A–E) and the answer in the ANSWER BOOK

Discuss TWO reasons why there was little growth in tourist arrivals from 1981 to 1989

The bombing of the World Trade Centre in New York caused an increase in foreign arrivals to South Africa.

Write a paragraph, discussing THREE reasons for this phenomenon (occurrence or trend).

Give ONE reason why South African Tourism focuses its marketing on business tourism.

Suggest TWO ways in which a business tourist can be convinced to spend more money in South Africa.

SA Tourism is always looking for new and emerging international markets to promote South Africa as a destination.

Explain the TWO most important aspects South African Tourism will consider before they decide to spend money on international marketing.

Identify the strategy used in the cartoon which aims to improve the quality of service in this business.

Explain the TWO steps that will be used in the quality control process identified in the question above

Describe TWO advantages of quality control in a tourism business.

Besides the strategy identified in the above questions, name TWO other ways in which tourism businesses can achieve and maintain quality service.

Suggest TWO methods that the company can use to turn an unhappy customer into a happy customer.

A guest in a wheelchair

A guest that smokes

A frequent (regular) guest

A family with young children

Name TWO cultural needs that a tourism business should consider when dealing with this market.

Give your understanding of teamwork?

Besides the technology in the diagram above, name ONE other form of technology that can be used to receive a fax electronically.

Explain ONE advantage of fax2email for a business tourist.