The within a hotel establishment is of major importance given it acts as a control centre for two distinct areas of service delivery: front office and back of house (sometimes referred to as housekeeping).
Front office could be considered the lifeblood of an establishment because every guest experience starts and ends with them. However, the role of back of house is equally important. A guests experience can be highly influenced by the appearance and cleanliness of an establishment of which back of house is responsible.